For further information, click this link. You should change your password immediately using the Password Helper tool. We know that it can be frustrating to see the failure notice, but in these rare cases, we recommend creating a new Yahoo account. You must, therefore, try to recover your account through the methods provided on the Yahoo site. Yahoo Customer Care Personal Contact To date, Yahoo has not given any way to have any personal contact with customer care.
Once you regain access to your account, review the steps to secure a hacked account to undo any changes made without your knowledge. Take a look at your browser's auto-fill settings. If you have access to the email address listed, click Yes, send me an Account Key. You should change your password immediately using the Password Helper tool. You'll see your alternate email address. If you don't, click No, I can't receive text. If your browser remembers passwords, you can also check your autofill settings to find your password. If you have a mobile number, listed on your account, the Password Helper will show it. Case-sensitive passwords are often entered incorrectly due to key stroke sensitivity. If you're sure that you're entering the correct sign-in information, there are a few scenarios as to why this might be happening. Follow the step-by-step instructions to recover your account information. Your Yahoo password gives you access to every Yahoo service that you use. Enter one of the account recovery items listed in the Account Recovery Wizard, and click Continue. A "Recover access to your Yahoo account" email will be sent to your alternate email address. Its goal is to avoid the use of a password, which is replace by an authentication made with the mobile app. The lock will be lifted automatically after 12 hours, but you can always regain access to your account immediately using the Password Helper tool. If you can receive text messages to the number listed, click Yes, text me an Account Key. If not, you can reset it to start fresh. Click the method you'd like to use, and then check your email or mobile phone for the verification code. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. Enter and confirm your new password. Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser. A confirmation will appear. Enter the Account Key that Yahoo sent in the field provided, then click Verify. Enter the code in the field provided, and click Submit. If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available.
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